Shipping & Returns
Shipping
Every order ships with a tracking number, so you always know where your package is.
- Processing time: orders are processed within 1–3 working days of payment. At peak times dispatch may take a little longer – if that happens, we'll let you know by e-mail.
- Delivery time: usually 7–12 working days after dispatch. You'll receive your tracking number by e-mail.
- Shipping cost: £0 – free tracked shipping on every order, whatever its value.
E-books are delivered electronically – you'll receive a link to download the PDF by e-mail right after payment, no waiting for a courier.
Package hasn't arrived?
First, check the status of your shipment using the tracking number in your shipping confirmation e-mail. If something doesn't look right, write to kontakt@sleepypods.pl – we'll sort it out with the carrier and offer a solution: a replacement shipment or a refund.
Please enter your full, accurate delivery address when placing your order. An incorrect or incomplete address may delay delivery. If you notice a mistake after ordering, contact us as soon as possible – we'll try to correct it before your package ships.
Returns
You get a full 365 days to try SleepyPods. If they don't live up to your expectations, you can return them and get your money back.
How to request a return
- E-mail kontakt@sleepypods.pl or use our contact form, including your order number.
- We'll confirm your request and send you the address to return the product to.
- Send the product back complete – with all accessories and packaging. The direct cost of return shipping is paid by the customer.
- We refund you to your original payment method within 14 days of receiving your return.
Of course you can try the earbuds on and test them – we just ask that they come back to us clean and complete.
Damaged or faulty items
Did your product arrive damaged or stop working? E-mail kontakt@sleepypods.pl with photos and a short description of the problem. If your claim is accepted, we cover the return shipping and send you a new product or give you a refund.
Your statutory rights in the UK
Our 365-day money-back guarantee is in addition to, and does not affect, your statutory rights. Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of receiving the goods without giving a reason. Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose – if they are faulty, you can reject them for a full refund within 30 days, and after that you are entitled to a repair or replacement (or, if that isn't possible, a refund). For digital e-books, the right to cancel ends once the download starts with your express consent and acknowledgement.
Full details are in our Refund Policy and Terms of Service. We usually reply to messages within 1–2 working days.