Terms of Service

Last updated: 25 September 2026

1. General

These Terms of Service set out the rules for using the SleepyPods online store at sleepypods.pl (the “Store”) and for buying products through it. They apply to orders placed in the UK version of the Store and delivered to the United Kingdom.

The Store is operated by SleepyPods (the “Seller”, “SleepyPods”, “we”, “us”). You can contact us only:

• by e-mail: kontakt@sleepypods.pl
• through the contact form in the Store.

We usually reply within 24 hours on business days.

2. Definitions

• Customer – a person who places an order in the Store.
• Consumer – a Customer who is an individual buying for purposes wholly or mainly outside their trade, business, craft or profession.
• Product – a physical item sold in the Store (for example, sleep earbuds) or an add-on service described on the product page.
• Digital content – a product supplied electronically, in particular e-books in PDF format.
• Contract – a distance sales contract between the Customer and the Seller concluded through the Store.

3. Placing an order

1. You can place orders through the Store 24 hours a day, 7 days a week.
2. To place an order, add the Products you want to your cart, enter the details needed to complete the order and choose a payment method.
3. The total price of your order, including Product prices and delivery costs, is shown before you place the order.
4. The Contract is concluded when we confirm acceptance of your order by e-mail to the address you provided.

4. Prices and payment

1. Prices in the UK Store are shown in pounds sterling (GBP) and include VAT.
2. We accept credit and debit cards, Apple Pay and Google Pay, processed securely by trusted payment providers. Available methods are shown at checkout.
3. We start processing your order once payment has been received.

5. Delivery

1. We deliver to addresses in the United Kingdom. Delivery is free and every parcel is tracked.
2. We process orders within 1–3 business days of payment. Delivery usually takes 7–12 business days after dispatch. You will receive your tracking number by e-mail.
3. At peak times (for example during promotions or before holidays) delays are possible. If we cannot ship your order within the time stated, we will tell you by e-mail and give you the option to cancel your order for a full refund.
4. In any case, we will deliver your goods without undue delay and no later than 30 days after the Contract is concluded, unless we agree a different delivery date with you.
5. More information is on our Shipping & Returns page.

6. Digital content (e-books)

1. E-books are supplied electronically in PDF format once your order has been paid.
2. All you need to read them is a device with an app that opens PDF files.
3. If you ask for the download to begin within the 14-day cancellation period and acknowledge that you will lose your right to cancel, you lose the right to cancel the contract for that digital content once the download begins. Your rights if the content is faulty (Consumer Rights Act 2015) are not affected.
4. The free bonus e-book is a gift and does not need to be returned.

7. Right to cancel and 365-day guarantee

1. As a Consumer, you can cancel the Contract without giving a reason within 14 days from the day after you receive the goods (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
2. In addition to this statutory right, SleepyPods offers a voluntary 365-day money-back guarantee from the day you receive the Product.
3. Full details, exceptions and the model cancellation form are in our Returns & Refunds Policy.

8. Faulty goods and complaints

1. Under the Consumer Rights Act 2015, the goods we sell must be of satisfactory quality, fit for purpose and as described. If they are not, you have a short-term right to reject them within 30 days for a full refund; after that, you can ask for a repair or replacement and, if that is not possible or does not solve the problem, a price reduction or a final right to reject. Faults that appear within 6 months of delivery are presumed to have been present at delivery unless we prove otherwise.
2. We are also responsible for any lack of conformity that becomes apparent within 2 years of delivery. This does not shorten any longer period available to you under UK law.
3. You can make a complaint by e-mail at kontakt@sleepypods.pl or through the contact form. Please include your order number and a description of the problem.
4. We will respond to your complaint within 14 days of receiving it.
5. If you bought the optional Full Protection (3 years) add-on, you also have the benefits described on its product page. Add-on services and our 365-day guarantee are in addition to, and do not affect, your statutory rights.

9. Personal data

SleepyPods is the controller of Customers’ personal data. How we process it is described in our Privacy Policy.

10. Resolving disputes

If something goes wrong, please contact us first at kontakt@sleepypods.pl – most issues can be solved quickly. You can also get free advice from Citizens Advice (or Advice Direct Scotland / Consumerline in Northern Ireland).

11. Final provisions

1. These Terms are governed by the law of Poland. This does not deprive you of the protection of the mandatory provisions of the law of the part of the UK where you live. You may bring proceedings in the courts of England and Wales, Scotland or Northern Ireland, depending on where you live.
2. If any provision of these Terms is found invalid, the remaining provisions remain in effect.
3. Changes to these Terms do not apply to orders placed before the changes take effect.